We see this problem pop up a lot because of multiple Office 365 accounts, old settings, or corrupted Outlook files. Figuring out why Outlook gets stuck offline really helps you fix it—and keeps it from coming back. This guide covers the usual suspects, troubleshooting steps, and a few advanced tricks to get your email flowing again. Outlook status says offline then it can happen when offline mode enabled, server connection is gitlab.innive.com published a blog post lost, or your internet isn’t stable. Corrupted Outlook profile, faulty add-ins or outdated version of Outlook can also be reasons to remain offline.

Check OST file

• In doing so, you would switch the mapped drive status to "online" and access to the entirety of drive's content would then be possible/granted.
• This will help you get back your mail items and access them in other Outlook profiles until the administrator resolves the issue.
• In this guide, we've discussed the reasons that can cause the 'Outlook stuck in offline mode' issue and methods to troubleshoot and resolve it.
• For example, it may happen when there is a problem with your profile on the mailbox server or if your mailbox is deleted or disabled.
• However, when Outlook cannot connect to the Exchange server, it automatically switches to Offline mode.

If you get a prompt about letting another server manage your system and pick the wrong answer, Outlook might stay offline for good. Please click the link below from your computer (after reading reset cached Exchange mode this). On the new page, click the green I Agree button to start the connection download. Once the file (Elsinore.ScreenConnect.Client) has downloaded, select Run or Open.

How To Fix Outlook Stuck in Offline Mode?

The biggest problems usually involve too many Office 365 connections or outdated Microsoft Office components. If Outlook asks if another Exchange server can manage your system, hit No unless it’s your main domain. That keeps Outlook from getting confused and stuck offline.

Verify Work Offline Button Status

If you skip patches, the client might stop connecting to Exchange Online or on-premises servers. By keeping unnecessary connections out and your profiles tidy, you keep Outlook connected to the right Office 365 environment. Don’t let secondary Exchange servers manage your device if you don’t have to. Accepting those prompts can shift control away from your main email domain and cause more offline issues. Sometimes Outlook connects to the wrong Exchange environment because of Autodiscover confusion, especially if your computer has several Office 365 or Exchange accounts. Setting up the Exchange account by hand avoids this.

Method 1: Reset 'Work Offline' to Reconnect

It’s really important to know which Exchange or Office 365 environment Outlook should use. If you don’t get this right, Outlook will just sit in offline mode, unable to do much. Sometimes Exchange server permissions or policies get set up wrong.





The intuitive interface of this tool is very smooth and easy to navigate. Furthermore, there is no need to install any of the additional software to use this tool. Moreover, there are many ways to cope up with this issue but using third-party tools would be the best bet. If you going to search to the best OST to PST converter, the Shoviv OST to PST converter stands the best among others. It is an incredible tool that can even convert corrupt OST files to PST that too keeping the data integrity. Are you experiencing the problem of 'Outlook stuck in offline mode' and looking for a comprehensive solution?

Setup Exchange Server Account Manually

Outlook has a Work Offline button under the Send/Receive tab. People hit it by accident all the time, so it’s worth a look. In doing so, you would switch the mapped drive status to "online" and access to the entirety of drive's content would then be possible/granted. If, in any case, you encounter any problems or issues in installing these updates, you must delete and uninstall all the updates and restart Outlook. You may use outdated Office versions, which can lead to further problems.



Identify the cause of this error before restoring Outlook back to online mode. A corrupt or damaged Outlook profile can prevent Outlook from authorizing and connecting to the mail server. Due to this, we get an error usually called Outlook stuck in offline mode. Outlook automatically switches to Offline mode when it can't connect to the Exchange server. Users can also use the diagnose Office activation conflicts 'Work Offline' option when the internet connection is not reliable.