After the repair process, try to activate Office again. If your subscription has expired, you'll see "We couldn't find any Office products." Renew your subscription to use Microsoft 365. You may not realize you have more than one copy installed.

Can't activate office 365 even though I have a subscription

Don't forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again. The latest Office updates might contain fixes to activation issues. To learn how to update Office, see Install Office updates. Running Office as administrator helps fix permission issues that might cause Office activation to fail. If these settings aren't correct, Office activation might fail.

Step 4: Troubleshoot Office activation

These errors can occur for various reasons, such as expired subscriptions, incorrect product keys, or connection issues. Fortunately, many common Office activation problems can be fixed with a few simple troubleshooting steps. Activation errors in Microsoft Office can arise from various issues, such as incorrect product keys, network problems, or corrupted files.

Step 3: Check your Microsoft 365 subscription status

If you're at work or school, you may need to log in using your work or school account instead of your personal email account. If Office still won't activate, choose your Office version for additional troubleshooting help. If Office asks you to sign in, enter the account you used to buy Office. You'll see "We couldn't find any Office products" if you use the wrong address. To restore all features of Office, you'll need to fix the problem that's causing activation to fail. The activations work when this is tried on a PC that is not on our domain.

Step 1: Sign in with the right account

In this guide, we’ll walk you through how to troubleshoot Microsoft Office activation errors and get your software up and running again. If none of the above methods work, reinstalling Microsoft Office can often resolve stubborn activation errors. If you want to send me login details of a test account on your domain/tenancy, I’ll Fix Outlook and Office365 Sync Issues try and activate office with it here on a test machine. What is the exact error the user receives when attempting to authenticate or activate the license?

• However, with the troubleshooting steps outlined above, you can often resolve the problem quickly.
• Microsoft Office is an essential software suite for individuals and businesses worldwide.
• Don't forget to reinstall it after Office is finished installing and if you turned it off, be sure to turn it on again.
• The activations work when this is tried on a PC that is not on our domain.
• If you want to send me login details of a test account on your domain/tenancy, I’ll try and activate office with it here on a test machine.
• Find solutions to common problems or get help from a support agent.

If you’re encountering any of these or similar issues, continue reading to find solutions. For more information about Microsoft product activation, diagnose Office activation conflicts see Activate Windows 7 or Windows 8.1. If you're not sure which antivirus software you have, use the following instructions to get to Control Panel to find the name of your antivirus software. If Office still won't activate after you run the troubleshooter, you can Fix Unlicensed Product errors yourself.

How to Check Your Product Key:

Sometimes, activation issues can be caused by corrupted Office files or an incomplete installation. This usually happens when a product key has already been linked to a Microsoft account in the past. The key can only be attached to one account, and once that’s done, it must always be activated by signing in with that same account. If you don’t remember which email was originally used, the system keeps looping because it’s trying to verify the key against the correct account. If you've tried the earlier troubleshooting steps and Office is still unlicensed, you can troubleshoot activation failures yourself.



The Microsoft 365 activation troubleshooter runs on Windows PCs and can help you identify and fix activation issues with Microsoft 365. Approx 50% of problems we’ve found with office 365 have been DNS issues when people call asking for advise on their 365 installs. Did you download Office from the portal while logged in as the user? A vast community of Microsoft Office365 users that are working together to support the product and others.

Activation can work offline mode stuck fail if you have multiple copies of Office installed. Let's uninstall any versions of Office you aren't using before we continue to troubleshoot. I’m guessing there’s an issue with a protocol or cipher suite setup that’s tanking this function for our PCs. After deactivating Office on another device, you should be able to activate it on your current device.