Still, it’s worth checking for the latest update just to make sure. When you use a wireless router to connect to the Internet, you find that your wireless connection device is often disconnected. If Internet status shows disconnected or wired devices cannot access to internet, please refer to below FAQ for internet trouble shooting. Kevin Fix Outlook and Office 365 Errors 2025 Parrish has more than a decade of experience working as a writer, editor, and product tester.

Reason #5—You’re having issues with your network cables

It sits at the edge of your provider’s network, so it could be the root cause of your connection woes. If Wired devices can access to internet via modem, may refer to below trouble shooting steps. If you find something you suspect may be causing issues, try closing the process’ host program (you can identify the host program in the properties menu from step five).

[Troubleshooting] WiFi signal is often disconnected

Routers and mesh systems normally pick the best channel group in your area. You can use a Wi-Fi analyzer app to see all the FixTechGuide support for Office 365 available channels and the usage on each, and then manually change the channel on your router or mesh system (if allowed). This "fix" may or may not help, depending on where you live. You’ll experience all sorts of internet problems if your modem fails to properly communicate with your internet provider.

Your modem is having issues

Pay attention to your device’s Wi-Fi signal meter to see where your Wi-Fi signal gets weak and disconnects. Take note of areas where you disconnect while moving around, and pay attention to what stands between you and your router in those areas. To ensure the best wireless signal, set the four detachable antennas as below suggested image. Below we take RT-AC88U for example, for other models, please refer to user manual.

Saying the internet is disconnected but connected!

• Try disabling any Wi-Fi auto-joining or auto-switching functions on your affected devices, and connect to your preferred Wi-Fi network manually.
• Wi-Fi can get tricky, but there’s a lot you can do to improve your signal.
• You can set up your ASUS router via Web GUI or ASUS Router app, check that your router firmware version has been updated to the latest version.
• Its main function is to block risky internet traffic, but to do so, it needs to differentiate between good traffic and bad traffic—that means a lot of updates.
• (1)  Some functions of wireless will be different due to firmware version.
• If you find something you suspect may be causing issues, try closing the process’ host program (you can identify the host program in the properties menu from step five).
• Band 5G-2Hz, cancel [Auto select channel including DFS channels].
• After that, reserve 100Mbps for each person, add it all up, and see if the total matches up with the plan you have now.

Luckily, these issues are often easily solved with a few simple troubleshooting steps. If WiFi device can access to internet via Modem's WiFi, please login to ASUS router UI to see if router internet status shows disconnected. If you’re having issues with your modem, contact your internet provider.

Your device needs to update

You’re more likely to experience this problem if you supply your own modem or get a new one from your provider. With new services like fiber and 5G home internet, you may have a few more options than the last time you checked. Enter your zip code below to see which internet providers are in your area. You can check for outages by using your provider’s app, your account’s web portal, or by simply calling.

FAQ about disconnecting internet

Leave off for about 3 minutes and then plug the modem back only. Let the modem boot up and make sure the internet light is lit up on the modem. After you see a network signal on your devices, try and connect to it to see if the internet has recovered. Computer programs running in the background of your OS can sometimes slow your internet connection or drop it altogether. This can happen if a program hogs all your bandwidth for a short period or conflicts with your firewall. Cloud backup programs, auto-updater clients (think Adobe), and third-party utilities are notorious Repair Outlook Profile Online troublemakers.

Reasons Why Your Internet Keeps Disconnecting and How You Can Fix It

While we definitely don’t recommend spending much time on the web unprotected, the best way to check if antivirus is causing your problem is to temporarily shut it off. Your antivirus could be conflicting with a program and blocking your internet connection. You may see a message saying, "The best drivers for your device are already installed." That’s not always the case. You may need to visit the network adapter manufacturer’s website and grab the latest drivers from there.