How do I fix my Outlook not receiving emails? updated 2025

I’ve seen some providers have issues when auto Send/Receive is set to less than 5mins.



Outlook Not Sending or Receiving Email

I did a search on this forum and tried several of the suggestions but non appeared to work. Some email providers (such as your ISP or even Gmail) won't let you send messages larger than a certain size. Adding pictures and large attachments to your message can prevent you from sending that message (and any messages sent expert Outlook tips by FixTechGuide after the large message). If you’re using cPanel, Outlook is most likely setup with POP3 account or IMAP. I’ve seen some providers have issues when auto Send/Receive is set to less than 5mins. Outlook accounts can have up to 100GB of storage per mailbox.

Repair your classic Outlook program



And in most cases, that’s where it belongs. For more information on creating a new email profile, see Create an Outlook profile. Please go to Reset a forgotten Microsoft account password for Outlook Not Sending or Receiving Email more information.

Make sure you are connected to the Internet



But every once in a while, the Microsoft filters get it wrong and accidentally label a normal email as spam. To start Outlook in safe mode, press the Windows key on your keyboard. In the search box, type outlook.exe /safe, then press Enter.

Check your blocked users list



If you've changed your password on the website for your email account, you'll need to change it in new Outlook, too. Sign up for tips and industry insights to level up your emailing skills. Outlook lets you block a sender or a domain in just a few clicks. This is a great way to protect your inbox from spammers and cyberbullies. If an email triggers the spam filters, Microsoft automatically moves it to your junk folder.



Create a new Profile



Outlook Not Sending or Receiving Email

For more information, go to Reduce attachment size to send large files with Outlook. I deleted the Yahoo and Google accounts from Outlook and set it up again and that didn't fix anything. I uninstalled the New Outlook app and reinstalled it and that didn't fix anything. I am fairly sure it is something in my Microsoft account since all 4 of my Windows computers stopped working for the email at the same time. I have another Windows computer with a different Microsoft account and that is working fine.

Outlook Not Sending or Receiving Email



  • If you’re using cPanel, Outlook is most likely setup with POP3 account or IMAP.
  • Find solutions to common problems or get help from a support agent.
  • A status message appears at the bottom of the message list while Outlook is syncing.
  • But if you’ve never cleaned your inbox, then you might have maxed out your storage limit.
  • For more information, see Repair an Office application.
  • A profile is a group of settings that controls how Outlook works.
  • If you are having sync issues, you can force a manual sync by selecting the Sync button via the View tab on the Ribbon.
  • Sign up for tips and industry insights to level up your emailing skills.


For more information, visit Add an email guide to Office 365 sign-in errors account to Outlook for Windows. If that doesn't fix the problem, see the next section. To get help and troubleshoot other Microsoft products and services, enter your problem here.

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